|Добавлено: Чт Май 31, 2007 4:52 pm
|The ITIL Toolkit
The ITIL® Toolkit is designed to help guide you through the ITIL/ITSM minefield. It contains a whole series of resources to help simplify, explain and manage the process, and is fully up to date to reflect version 3 of the framework.
THE ITIL® TOOLKIT
Each item included is of the highest quality, tailor made to cover a different aspect and issue. It includes presentations, questionnaires, guidelines, fact sheets.... a whole gamut of material specifically put together to both introduce and take you through the information technology infrastructure library, ITIL®.
It comprises the following components:
A BEGINNERS GUIDE
This is a comprehensive introduction to ITIL®. In fact it is so comprehensive that it is designed to help you on the way to certification through the Foundation exam. It explains the management model, history, the different organizations, implementation, the different processes/disciplines, the evolution of version 3, and much much more.
THE ITIL® FACTSHEETS
These are the most concise summary of each of the 12 core ITIL processes. They enable you to understand the goal and basic activities of each of the processes and are a handy reference guide for everyday use. They include explanations of: why, goals/objectives, activities, results, costs, and benefits.
THE MANAGEMENT POWERPOINT SLIDESHOW
This high quality PowerPoint presentation gives you an excellent insight into the whole area of Service Management and ITIL®. It helps explain the concepts to executives/management and covers everything from the ITIL framework to certification and more.
ITIL® PROCESS COMPLIANCE ASSESSMENT QUESTIONNAIRES
This is a detailed questionnaire set, designed to help you determine what areas are working well and which areas are in need of some attention with respect to best practice. This Excel spreadsheet basically assesses how your organization measures up against ITIL®.
COMPLIANCE PRESENTATION TEMPLATE & RATIONALE DOCUMENT
These items comprise:
- A short review of the scoring system used in the above assessment to help your understanding
- A template for a presentation for you to demonstrate the results.
THE ITSM REFERENCE SHEETS
These documents are designed to provide a wider appreciation of the methods and frameworks in common use across the IT Service Management sector. They outline with clarity a number of related approaches, providing both understanding and a quick reference point.
AN ITIL READINESS ASSESSMENT
Preparing to adopt the latest version of ITIL can be eased via use of this detailed Excel based spreadsheet. The questionnaire examines a range of aspects, helping to identify areas that are in particular need of attention.
THE VERSION 3 BRIDGING KIT
For those familiar with the previous version of ITIL and wishing to convert to the latest (v3) this item presents the current release from the perspective of version 2.